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NHS TRUST: PEER SUPERVISION

Two and a half years ago, Guy’s and St Thomas’ NHS Foundation Trust shared how its internal coaching and mentoring service was improving patient care, among other benefits. In this series, we look at the Trust’s latest steps towards developing a coaching and mentoring culture. Part 2: Introducing a peer coaching supervision programme. Hannah Datema, Elaine Patterson and Karyn Prentice report   In 2013, Guy’s and St Thomas’ NHS Foundation Trust launched an internal coaching service to train and develop an internal register of coaches to coach staff, supporting their personal and professional development and performance. By 2016, 300 staff […]

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HEALTH COACHING FOR THE NHS

In part 3 of our series on coaching for health challenges, Alison Carter and Penny Newman explore how health coaching is delivering cost savings and improving organisational culture, and offer practical tips for coaches If it hasn’t already, health coaching may be coming to the NHS near you. You might not know it, but the person sitting next to you in a GP’s or clinic’s waiting room may already be engaging in coaching conversations about their own health and becoming more motivated and confident to change. As with other coaching applications, health coaching can be delivered in different ways. Stand-alone […]

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TOOLBOX: THE COACHING CULTURE READINESS BAROMETER

Readying the NHS for coaching What is it? The Coaching Culture Readiness Barometer was developed in response to a request from the NHS West Midlands to help trusts in its region develop their thinking about how to establish a coaching culture. The objective was to introduce people through a series of workshops to the principles of a coaching culture and how to bring it into being, and to emerge from those workshops with a tool that could be used to enable any NHS organisation in the region to understand their current status on their journey towards a coaching culture – […]

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RESEARCH MATTERS: LEADERSHIP TRANSITION COACHING IN THE NHS

Newly appointed senior NHS leaders must provide top-quality patient care within ever tightening budgetary constraints. Support is crucial if they are to succeed. Anne Gill and Dr Adrian Myers consider the contribution coaching can make The challenges confronting chief executives and senior leaders in the NHS are daunting even for the best and most experienced of leaders. Such challenges include providing high quality patient care within strict financial constraints, responding to increasing demands on their services and delivering transformational change while operating under intense scrutiny from the public, the media and the regulators (Rose, 2015; Timmins, 2016; Janjua, 2014). For […]

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WWL NHS TRUST DEVELOPS LEADERSHIP COACHING

EMCC UK annual conference, York, 21 October 2015 By Sarah Dale Wrightington, Wigan and Leigh NHS Foundation Trust has seen staff satisfaction rise and communication among managers improve, following the introduction of a coaching programme, Sarah Montgomery and Becci Martin told delegates. Sarah Montgomery, the Trust’s learning and development manager, had begun her coaching journey when she attended a coaching programme delivered by North West Employers. Here, she started to recognise the value and importance of coaching, not only for managers and staff in the NHS, but also for coaching conversations with patients and service users. A few years later, when […]

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UK’s National Health Service urged to overhaul its work culture to protect whistleblowers

Culture in the UK’s National Health Service (NHS) must change to ensure staff feel confident enough to blow the whistle on poor standards of care, urges the independent Francis review. The review, Freedom to Speak Up, led by Sir Robert Francis QC, recommends 20 principles that the NHS should follow to deal with staff complaints adequately. Six of these focus on changing the culture. Recommendations include adopting a culture of safety, where staff feel comfortable to raise concerns, a culture free from bullying, a workplace where leadership is visible and staff are clearly valued, and a shift to embed the process […]

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In NHS we trust

Lisa Gresty can be forgiven for grinning like the proverbial Cheshire cat. As head of OD and learning at Mid Cheshire Hospitals NHS Foundation Trust, she has helped the Trust’s multi-pronged coaching strategy go from strength to strength in both patient care and quality of experience. One NHS Trust’s initiative to build a coaching culture across its organisation was hailed as ground-breaking when it launched. Ambitious and far-reaching, it foresaw the importance of developing a more empowering, less ‘heroic’ leader, says Lisa Gresty, head of OD and learning. Given the future changes for the NHS, it was “ahead of its […]

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Engaged BT staff attract like-minded customers

Chartered institute of personnel and development conference: coaching for business performance, 26 september 2012, London By Ros Soulsby Coaching is significantly boosting employee engagement and thus customer satisfaction at BT. Disengagement costs the UK some £44 billion a year – equivalent to half the annual cost of the NHS, revealed Caroline Waters, director of people and policy, BT Group. Coaching, she suggested, can help turn this around. At BT, when managers were coaching their staff in teams, there was significant engagement, resulting in 23 per cent higher productivity for operational staff. At the same time, engaged call centre teams took […]

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Coaching bodies to agree fitness to practise levels

Coaching buyers remain confused by the language around coaching – including ‘accredited’ and ‘master coach’ – and are in danger of using incompetent coaches. One employer told Coaching at Work it had been approached by a ‘master coach’ who, it transpired, had been awarded the title after a five-day intensive programme. Despite the ‘coach’ struggling to articulate what coaching (actually) is and the initial in-house coaching contact asking them not to approach leaders directly, the ‘coach’ subsequently gained entry into the organisation by offering free work directly to senior leaders and is now looking to earn thousands a day. “There […]

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Kim Morgan and Lis Merrick are this year’s Coaching at Work People of the Year

1 March 2012 It seems to be getting tougher and tougher each year to decide on the winners of the Coaching at Work awards- there are so many deserving candidates out there. But for this year, we’ve made our choices: Kim Morgan wins our Coaching at Work Coaching Person of the Year 2011 award while Lis Merrick wins our Coaching at Work Mentoring Person of the Year 2011 award. They have made their mark in different ways but have in common a passion for the profession, generosity in sharing wisdom, and a commitment to raising standards. The judges were Liz […]

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