Manager-as-coach
A round-up of articles to help managers adopt a coaching style.
Counter productive
Bookmark me Selfridges is training senior managers to become coaches; and empowering employees and improving customer service as a result
Straight talking man
Bookmark me A manager has yet to use his coaching skills because he feels it’s quicker to tell his staff what to do. How can he break this long-standing habit and allow
Smooth operator
Bookmark me Rail firm Southern introduced a company-wide coaching programme for line managers to drive service improvements and it won them a coveted training award in
Something inside, so strong
Bookmark me Aviva’s approach to talent management asks managers to focus on their strengths, not their weaknesses, and it’s producing startling results. Lists top tips
Contractual Obligations
Bookmark me A contract should be agreed before the manager acts as an internal coach for other colleagues. The article explains why this is necessary and what should be
Juggling Act
Bookmark me Kimberly-Clark improves buy-in and performance by using leaders as coaches and introducing coaching across their businesses worldwide
Guiding Lights
Bookmark me Questions why line managers, who deliver most of the coaching, are given little training in how to do it. Looks at the difference between ‘having a chat’
Raising the bar
Bookmark me States that coaching and mentoring are ideal tools to use to help improve poor performance
Get the most from 360 degree feedback
Bookmark me Advice on how coaches should help clients to get best value from their 360 degree feedback, suggesting a three step process for the feedback discussion
How to coach for effective communication
Bookmark me Offers tips for coaches on how to coach an individual to improve their communication skills