How should we measure performance in the current climate? By potential, not results, says Paul Stokes, deputy director of the Coaching & Mentoring Research Unit at Sheffield Hallam University In the current economic climate, particularly in the UK public sector, we are hearing more and more about value for money, effectiveness and efficiency (see Van Doren et al, 2010¹). In short, many are feeling pressured to justify their own performance and that of those they manage. People are concerned with how their performance is measured. As coaches, we are...