Posts

TROUBLESHOOTER: WHY CAN’T YOU HEAR ME?

A production manager is guiding a major change project in his engineering firm. But his boss’s indifference to his recommendations is making him falter   The Issue Tom is a middle manager, part of a busy production team in an engineering environment. The production team has been charged with delivering a big change project to […]

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THREE MINUTES TO MIDNIGHT: THE PLAY’S THE THING

Coaching helps our clients understand their work and lives, and the many roles they will play. Just make sure they focus on the bigger picture, not just their lines By Neil Scotton and Alister Scott In his book, Myself and Other More Important Matters, Charles Handy recounts being approached by a man. “I hear that […]

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MEASURING MOTIVATION TO BUILD A THRIVING CULTURE AT GROSVENOR: COACHING AT WORK CONFERENCE 2017

Carole Gaskell, founder of Full Potential Group (FPG), and Robert Nunn, head of learning and development at Grosvenor, shared insights on how FPG has boosted motivation at Grosvenor, a 300 year old company with a firmly established culture, from both supplier and client perspectives. By Nicole Berg   The session argued that motivation is key […]

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STRATEGIC USE OF STAR PLAYERS MARKS OUT TOP FIRMS

The best companies have roughly the same percentage of star players as the rest, but they work differently with talent, according to research by global management consulting firm Bain & Company. Bain performed organisational audits on 25 global companies, benchmarking their practices against those of best-in-class businesses. Bain also collaborated with the Economist Intelligence Unit […]

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WOMEN TWICE AS LIKELY AS MEN TO DEVALUE WORK

Women tend to be more critical of their own performance than men and are more likely to be generous when it comes to rating that of others, according to research by business psychologist Psychological Consultancy Limited (PCL). PCL looked at data from more than 4,000 workers involved in 360-degree appraisals – with individuals rated for […]

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FIRST PERSON: NATIONAL GRID CASE STUDY

Coaching is boosting performance and employee engagement at National Grid. Craig Rollason reports My first awareness of coaching was some 20 years ago, when my employer at that time introduced “coaching for excellence”, a two-day course based on the GROW model run by internally trained coaches. I really liked the concept – introducing a different […]

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FOOTBALL FANS: WHEN TEAMS LOSE, WORK SUFFERS

Prompting a client to seek out challenges, and to ask for performance feedback from colleagues, can be very helpful. But for some, Monday may not be the best day to choose, particularly if they’re a football fan and their team has played badly. Researchers at Aristotle University of Thessaloniki in Greece revealed that the performance […]

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Engaged BT staff attract like-minded customers

Chartered institute of personnel and development conference: coaching for business performance, 26 september 2012, London By Ros Soulsby Coaching is significantly boosting employee engagement and thus customer satisfaction at BT. Disengagement costs the UK some £44 billion a year – equivalent to half the annual cost of the NHS, revealed Caroline Waters, director of people […]

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The big picture

In the second in a series on systemic coaching, John Blakey explains why we need to go beyond traditional coaching to engage with the larger systemic issues of our time – so we can become interconnected When Ian Day and I published our first book, Where Were All the Coaches When the Banks Went Down? […]

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Let’s get human

Twenty years ago Karen Kimsey-House was looking for a way to help people that “felt whole”. Today she is recognised as a pioneer of professional coaching and the developer of the Co-Active Coaching model. Liz Hall follows her journey. More than two decades ago, in a ‘life planning’ class, Karen Kimsey-House got chatting to a […]

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