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TROUBLESHOOTER: READY TO DIVE IN?

A team coach faces a familiar situation and needs to decide whether the team is ready to be coached. Given the facts, would you coach them? The Issue You have been invited to meet the human resource director (HRD) of a FTSE 250 insurance business. You have a very close working relationship with her having been contracted as a team coach on several occasions in her last two organisations. The HRD is commissioning team coaching on behalf of the CEO. The company tried team coaching a few months earlier with the four members of the executive leadership team and 20 […]

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TROUBLESHOOTER: WHY CAN’T YOU HEAR ME?

A production manager is guiding a major change project in his engineering firm. But his boss’s indifference to his recommendations is making him falter   The Issue Tom is a middle manager, part of a busy production team in an engineering environment. The production team has been charged with delivering a big change project to drive forward efficiency and drive out waste in its manufacturing facility. This is an important and strategic project for the company and is being closely analysed by the senior leadership team and board. Tom is responsible for the smooth running of multiple production lines, reducing […]

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THREE MINUTES TO MIDNIGHT: THE PLAY’S THE THING

Coaching helps our clients understand their work and lives, and the many roles they will play. Just make sure they focus on the bigger picture, not just their lines By Neil Scotton and Alister Scott In his book, Myself and Other More Important Matters, Charles Handy recounts being approached by a man. “I hear that Charles Handy is here,” he said. “Indeed he is”, replied Charles, “and I am he.” The man looked at him dubiously and asked, “Are you sure?” It was, says Charles, a good question, “because over time there had been many versions of Charles Handy, not […]

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MEASURING MOTIVATION TO BUILD A THRIVING CULTURE AT GROSVENOR: COACHING AT WORK CONFERENCE 2017

Carole Gaskell, founder of Full Potential Group (FPG), and Robert Nunn, head of learning and development at Grosvenor, shared insights on how FPG has boosted motivation at Grosvenor, a 300 year old company with a firmly established culture, from both supplier and client perspectives. By Nicole Berg   The session argued that motivation is key to a thriving culture, highlighting how motivations are our inner drivers that determine how we feel and act. Instinctively we may know that optimal performance requires engagement, and thus motivation, and the Hay Group (2015) backs up this assertion. Its research indicates that highly engaged […]

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STRATEGIC USE OF STAR PLAYERS MARKS OUT TOP FIRMS

The best companies have roughly the same percentage of star players as the rest, but they work differently with talent, according to research by global management consulting firm Bain & Company. Bain performed organisational audits on 25 global companies, benchmarking their practices against those of best-in-class businesses. Bain also collaborated with the Economist Intelligence Unit to survey more than 300 senior executives from large companies worldwide, asking them to assess their workforce and describe their people management practices. The findings, published in Harvard Business Review (HBR) included: On average, 15% of a company’s workforce are ‘A players’ The amount of […]

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WOMEN TWICE AS LIKELY AS MEN TO DEVALUE WORK

Women tend to be more critical of their own performance than men and are more likely to be generous when it comes to rating that of others, according to research by business psychologist Psychological Consultancy Limited (PCL). PCL looked at data from more than 4,000 workers involved in 360-degree appraisals – with individuals rated for potential, rating their own performance and receiving ratings from clients and colleagues. The results were presented at the Division of Occupational Psychology’s annual conference, organised by the British Psychological Society, in January. They reveal that women are twice as likely as men to sell themselves […]

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FIRST PERSON: NATIONAL GRID CASE STUDY

Coaching is boosting performance and employee engagement at National Grid. Craig Rollason reports My first awareness of coaching was some 20 years ago, when my employer at that time introduced “coaching for excellence”, a two-day course based on the GROW model run by internally trained coaches. I really liked the concept – introducing a different type of conversation to normal struck a chord with me. At that time, coaching didn’t gain traction and despite the investment, it didn’t hold. On reflection, neither the organisation nor I was ready for it. As part of the course, I received a handy small […]

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FOOTBALL FANS: WHEN TEAMS LOSE, WORK SUFFERS

Prompting a client to seek out challenges, and to ask for performance feedback from colleagues, can be very helpful. But for some, Monday may not be the best day to choose, particularly if they’re a football fan and their team has played badly. Researchers at Aristotle University of Thessaloniki in Greece revealed that the performance of people’s chosen football team affects how they feel and perform at work. The study, published in the Journal of Occupational and Organizational Psychology, was carried out in a Greek military unit among 41 male officers from across the country supporting a range of teams. […]

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Engaged BT staff attract like-minded customers

Chartered institute of personnel and development conference: coaching for business performance, 26 september 2012, London By Ros Soulsby Coaching is significantly boosting employee engagement and thus customer satisfaction at BT. Disengagement costs the UK some £44 billion a year – equivalent to half the annual cost of the NHS, revealed Caroline Waters, director of people and policy, BT Group. Coaching, she suggested, can help turn this around. At BT, when managers were coaching their staff in teams, there was significant engagement, resulting in 23 per cent higher productivity for operational staff. At the same time, engaged call centre teams took […]

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The big picture

In the second in a series on systemic coaching, John Blakey explains why we need to go beyond traditional coaching to engage with the larger systemic issues of our time – so we can become interconnected When Ian Day and I published our first book, Where Were All the Coaches When the Banks Went Down? two years ago, it provoked some debate in coaching circles. Its title alone appeared to polarise the coaching community into two camps – one which saw it as an arrogant claim that coaches could have prevented the crisis by thinking we were more important than […]

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