Posts

Engaged BT staff attract like-minded customers

Chartered institute of personnel and development conference: coaching for business performance, 26 september 2012, London By Ros Soulsby Coaching is significantly boosting employee engagement and thus customer satisfaction at BT. Disengagement costs the UK some £44 billion a year – equivalent to half the annual cost of the NHS, revealed Caroline Waters, director of people and policy, BT Group. Coaching, she suggested, can help turn this around. At BT, when managers were coaching their staff in teams, there was significant engagement, resulting in 23 per cent higher productivity for operational staff. At the same time, engaged call centre teams took […]

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Road tests : It’s what you make it.

Coaching at Work road-tests the personality-based assessment tool Risk-Type CompassTM It’s what you make it. The tool What is it? The Risk-Type Compass™ is a personality-based assessment tool which, as its description suggests, seeks to help individuals explore their disposition to risk and their capacity to manage it. The tool has its roots in the financial and investment sectors. Independent financial advisers (IFAs) need to understand clients’ underlying appetite for risk so they can be best positioned to offer appropriate advice regarding suitable investment portfolios. With this in mind, a large IFA business approached the Psychological Consultancy (PCL) to develop […]

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Power up

Tired? Weary? Retreat coaching is beginning to gain ground as a way of helping clients recharge and re-evaluate their health, values and beliefs. Retreat coach Dorothy Larios creates time and space for her clients on coaching retreats. The age-old practice of retreating and connecting with self and source is the most valuable gift one can give oneself or someone who is tired and weary, says certified retreat coach Dorothy Larios. Coaches are well placed to offer this. “There is much to experience in the practice of retreating safely. Modern-day coaches can become well-equipped to meet the needs of those who […]

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Journey’s end

In the last of a two-part series on team coaching, Jill Fairbairns shares her tips for rolling out team coaching, by applying Peter Hawkins’ Five Disciplines model to a high performing team undergoing transformation A team coaching programme is rather like going on a journey. You start off clear about where you’re going and who’s coming along. Then people leave, storms blow up, you get lost or circumstances change and you want to go somewhere else instead. So you have to begin with an end in mind that will survive the change. The destination can be defined using a generic […]

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How to… Coach for mental toughness: part 2

Most people know what it’s like to have a ‘poor’ attention span. They also know that it’s hard to stop doing favourite tasks. In the final part of this series, Peter Clough and Doug Strycharczyk consider how to improve performance through better concentration. Research and feedback from practitioners shows that the most useful interventions for developing mental toughness fall under five broad headings: positive thinking, visualisation, anxiety control, goal setting and attentional control. The latter, which is about focusing better and for longer, is one of the least exploited areas of intervention, yet it has the most scope for significant […]

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GREAT PRETENDERS

We learn to perceive, interpret and interact with others as infants. But without appropriate responses from caregivers, defensive behaviours can develop and hinder us as adults. Attachment theory can alter these patterns, and reveal our true identities, says David B Drake Have you noticed how some coaching clients receive feedback better than others? Reflecting on my own practice, I observed that openness to learning is often down to a healthy ego and genuine humility. In looking for ways to enhance these traits in my clients and their organisations, I was increasingly drawn to the pioneering work on attachment theory begun […]

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Michael Chaskalson: ‘Mindfulness is fundamental mental hygiene’

More than 200 people flocked to the UK’s first ‘Mindfulness at Work’ conference in Cambridge on 10 February. Speakers included Gladeana McMahon on mindfulness-based cognitive coaching, Margaret Chapman on emotional intelligence, Graham Lee on mindfulness and leadership, Professor Mark Williams from the Oxford Centre for Mindfulness and Michael Chaskalson on the growth of mindfulness. Chaskalson said that when he first started out, there were only 60 scientific papers on mindfulness; now there are 30-40 coming out each month. He noted that mindfulness can enhance simple levels of rationality, capacity for focus and attention, can elevate people’s personal presence, build their […]

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REVIEWS

Book Title The Emotional Intelligence Pocketbook Author Margaret Chapman Publisher Management Pocketbooks ISBN 978 19066 1042 5 Usefulness 5/5 This little pocket book, now in its second edition, has managed to pull together all the information, tips and strategies that anyone who wants to understand emotional intelligence – and use it with clients – needs to know. Margaret Chapman certainly knows her stuff. What’s more, she has managed to condense her knowledge in an easy to understand way. The book outlines five steps to EQ: self-awareness, emotion management, self-motivation, relationship management and emotion coaching. It also looks at assessing and […]

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The what, why and how of it

I’ve been thinking about why we do what we do and how we do it, a lot recently. I blame Tatiana Bachkirova. In the first term of her postgraduate supervision course at Oxford Brookes, we had to write about our model, demonstrating that we understood why we worked the way we did. We had to show congruence between our personal philosophy (values, beliefs, assumptions, perceived purpose for supervision), desired outcomes and the processes we used when supervising. It was a time for burning the midnight oil and searching the soul – 78 books and articles later, I began to understand […]

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Coaching bodies to agree fitness to practise levels

Coaching buyers remain confused by the language around coaching – including ‘accredited’ and ‘master coach’ – and are in danger of using incompetent coaches. One employer told Coaching at Work it had been approached by a ‘master coach’ who, it transpired, had been awarded the title after a five-day intensive programme. Despite the ‘coach’ struggling to articulate what coaching (actually) is and the initial in-house coaching contact asking them not to approach leaders directly, the ‘coach’ subsequently gained entry into the organisation by offering free work directly to senior leaders and is now looking to earn thousands a day. “There […]

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