Posts

Engaged BT staff attract like-minded customers

Chartered institute of personnel and development conference: coaching for business performance, 26 september 2012, London By Ros Soulsby Coaching is significantly boosting employee engagement and thus customer satisfaction at BT. Disengagement costs the UK some £44 billion a year – equivalent to half the annual cost of the NHS, revealed Caroline Waters, director of people […]

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Road tests : It’s what you make it.

Coaching at Work road-tests the personality-based assessment tool Risk-Type CompassTM It’s what you make it. The tool What is it? The Risk-Type Compass™ is a personality-based assessment tool which, as its description suggests, seeks to help individuals explore their disposition to risk and their capacity to manage it. The tool has its roots in the […]

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Power up

Tired? Weary? Retreat coaching is beginning to gain ground as a way of helping clients recharge and re-evaluate their health, values and beliefs. Retreat coach Dorothy Larios creates time and space for her clients on coaching retreats. The age-old practice of retreating and connecting with self and source is the most valuable gift one can […]

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Journey’s end

In the last of a two-part series on team coaching, Jill Fairbairns shares her tips for rolling out team coaching, by applying Peter Hawkins’ Five Disciplines model to a high performing team undergoing transformation A team coaching programme is rather like going on a journey. You start off clear about where you’re going and who’s […]

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How to… Coach for mental toughness: part 2

Most people know what it’s like to have a ‘poor’ attention span. They also know that it’s hard to stop doing favourite tasks. In the final part of this series, Peter Clough and Doug Strycharczyk consider how to improve performance through better concentration. Research and feedback from practitioners shows that the most useful interventions for […]

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GREAT PRETENDERS

We learn to perceive, interpret and interact with others as infants. But without appropriate responses from caregivers, defensive behaviours can develop and hinder us as adults. Attachment theory can alter these patterns, and reveal our true identities, says David B Drake Have you noticed how some coaching clients receive feedback better than others? Reflecting on […]

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Michael Chaskalson: ‘Mindfulness is fundamental mental hygiene’

More than 200 people flocked to the UK’s first ‘Mindfulness at Work’ conference in Cambridge on 10 February. Speakers included Gladeana McMahon on mindfulness-based cognitive coaching, Margaret Chapman on emotional intelligence, Graham Lee on mindfulness and leadership, Professor Mark Williams from the Oxford Centre for Mindfulness and Michael Chaskalson on the growth of mindfulness. Chaskalson […]

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REVIEWS

Book Title The Emotional Intelligence Pocketbook Author Margaret Chapman Publisher Management Pocketbooks ISBN 978 19066 1042 5 Usefulness 5/5 This little pocket book, now in its second edition, has managed to pull together all the information, tips and strategies that anyone who wants to understand emotional intelligence – and use it with clients – needs […]

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The what, why and how of it

I’ve been thinking about why we do what we do and how we do it, a lot recently. I blame Tatiana Bachkirova. In the first term of her postgraduate supervision course at Oxford Brookes, we had to write about our model, demonstrating that we understood why we worked the way we did. We had to […]

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Coaching bodies to agree fitness to practise levels

Coaching buyers remain confused by the language around coaching – including ‘accredited’ and ‘master coach’ – and are in danger of using incompetent coaches. One employer told Coaching at Work it had been approached by a ‘master coach’ who, it transpired, had been awarded the title after a five-day intensive programme. Despite the ‘coach’ struggling […]

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