Don’t be lazy: evaluate ROI

By Liz Hall Many organisations are failing to evaluate coaching properly. A fifth of organisations take a “lazy” route, relying on “stories and testimonies to prove value”, said John McGurk, CIPD learning and talent development adviser. “It’s lazy. I think coaching is...

Insurance policy

Explains how a team coaching approach to developing emotionally intelligent actuaries was a winning equation at PricewaterhouseCoopers. Barbara Picheta Insurance policy As executive coaches in the PricewaterhouseCoopers (PwC) Coaching Centre of Excellence, Maria...

Sense and sensibility

Ten years ago scientists considered emotional intelligence an ‘elusive construct’. Today it is a critical coaching competency. Margaret Chapman Sense and sensibility In 2001 I queried whether emotional intelligence (EI), was a critical competency or passing fad. A...

Is it worth it?

A business has invested in coaching and now it wants to know the outcome. But assessing the impact of any intervention raises complicated questions. Philip Whiteley A business has invested in coaching and now it wants to know the outcome. But assessing the impact of...