Byte the bullet

Practitioners have made little use of new coaching and mentoring software in their work. Are they missing a trick? Kate Hilpern Despite the growing number of technological tools on the market, the consensus is that technology is not as widely used in coaching and...

Transfer agent

NCR’s global learning director explains how performance coaching has helped sales teams to apply the skills learnt in training back in the workplace Sarah-Jane North New brooms may sweep clean, but NCR’s global learning director, John Newton, decided against a clean...

Core competencies

Briefly describes the key coaching and mentoring competencies of the European Mentoring and Coaching Council Individuals interested in developing coach mentoring skills or organisations wishing to introduce a training programme increasingly seek to ensure they match...

True dilemmas!

Explains that tailored codes of ethics are essential as all coaches face ethical dilemmas at some point. It’s even harder for internal coaches Sandra Wilson As organisations develop their internal coaching, we are seeing a growth in the number of staff who take...

Counter productive

Selfridges is training senior managers to become coaches; and empowering employees and improving customer service as a result Sarah-Jane North Changing the way you manage after a decade may seem like a Herculean task, but that’s what Chris Mitchell recently had to do....

Straight talking man

A manager has yet to use his coaching skills because he feels it’s quicker to tell his staff what to do. How can he break this long-standing habit and allow himself valuable time for coaching? The problem Barry is a manager who is newly trained in coaching. Although...