Counter productive

Selfridges is training senior managers to become coaches; and empowering employees and improving customer service as a result Sarah-Jane North Changing the way you manage after a decade may seem like a Herculean task, but that’s what Chris Mitchell recently had to do. Having worked for the Selfridges department store for nearly 13 years, Mitchell, area manager for services, was used to telling his employees what to do when a problem arose. Not any longer. Instead, managers must coach their teams on a day-to-day basis to help them reach their potential. This new management style was installed by Selfridges’ learning […]

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