Big fish, new pond

A decision to keep only the ‘safe’ members of a sales force has coincided with an upsurge in new business. Can coaching take them out of their comfort zone – and into new ways of selling? Valerie is sales director of a large manufacturer. The difficult...

Many hands…

Continuing our series looking at coaching tools and techniques, Coaching at Work road-tests the sub-personalities approach 1 The tool What is it? Strictly speaking, the use of sub-personalities in coaching is not a tool but an approach. Even though the concept of...

For the buzz of it

Working together to shape and develop the European Mentoring and Coaching Council has been about putting ideas into action for Mike Hurley and Diane Newell – and it sounds like fun, as Liz Hall discovers As he gazes from his window at the rolling hills of Shropshire,...

RBS targets talent to raise spirits

After news of Royal Bank of Scotland’s (RBS) mismanagement emerged in October 2008, employees had eggs thrown at them and were refused drinks in Edinburgh pubs. The bank’s Group Internal Audit (GIA) division launched a talent coaching programme to...