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RIPPLE EFFECT

How did a single coaching initiative at the NHS, with only modest support, lead to shifts in management thinking, enhanced leadership capability and a reassessment of customer-facing practices? Mark McKergow, Antoinette Oglethorpe and Justine Faulkner report Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is one of the UK’s largest, most widely spread, mental health providers. With well over 4,000 staff, 16 inpatient and more than 100 community-based sites, AWP faces plenty of management challenges.In 2008, the Trust commissioned the Centre for Solutions Focus at Work (sfwork) to develop a coaching culture among senior and middle managers. The Trust liked the solution-focused […]

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Welcome to the February 2012 issue of the newsletter

Welcome to the February 2012 issue of the newsletter Coaching at Work has launched a campaign to help increase the amount of high quality health and wellbeing coaching. As part of our Coaching for Health campaign, we’re running lots of editorial including our trends report in the March issue, and on health coaching approaches in the May issue. Why we’ve launched the campaign: • The cost of healthcare is spiralling yet we seem to be getting sicker • People have to take responsibility for their own health – they will rarely make behavioural changes just because a medical professional has […]

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Welcome to the January 2012 issue of the newsletter

Welcome to the January 2012 issue of the newsletter We’ve set the date for our next Coaching at Work conference: 11 July 2012. We will be giving out details soon. Our last conference on 23 November was a sell-out weeks in advance so do make sure you don’t miss the boat! We now have available some of the speaker material from the last conference, including some of the presentations and podcasts. We’re really excited about the launch of the new digital version of Coaching at Work magazine in Calameo format, which allows you to flick through the magazine virtually. To […]

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Economic worries dominate readers’ survey

By Liz Hall Responding to current challenges, such as the economy and demonstrating ROI/value for money (VFM), are top of the agenda for 2012, according to this year’s Coaching at Work annual readers’ survey. Some 49.2 per cent of respondents cited responding to challenges including the economy as the most or second-most important priority, including coaching clients to cope with uncertainty, and making sure coaching is fit for purpose (13.2 per cent). Meanwhile, 27.7 per cent of you say evaluation/demonstrating ROI/ VFM is the number one/two priority. It’s the third year running this has been high on the agenda; last […]

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Survey: Are we ready for 2012?

Coaches and mentors must prove their worth as they face an uncertain year ahead. Coaching at Work’s readers’ survey shows they are well-prepared for the challenge Responding to current challenges such as the economy and demonstrating ROI/value for money (VFM) are top of the agenda for the year ahead, according to this year’s Coaching at Work annual readers’ survey. Some 49.2 per cent of respondents cited responding to challenges, including the economy, as the most or second-most important priority, including coaching clients to cope with uncertainty and through change, and making sure coaching is fit for purpose in the current […]

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Viewpoint – Cultural mapping

Professor Peter Hawkins In tough times, coaching buyers expect fast results. But how can we get them to appreciate the long-term benefits? Coaching has established itself as a growing industry worldwide. The 2007 International Coach Federation coaching survey estimated that the industry generated US$1.5bn in revenue and Carr (2005) estimated the number of coaches to be approaching 30,000. Coaching has become a significant part of leadership development activities (Corporate Leadership Council, 2003). Zenger and Stinnett (2006) estimated that 70 per cent of organisations with formal leadership development initiatives were using coaching as a key ingredient. Yet, in today’s tough economic […]

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TroubleShooter – Cutting your losses?

A company’s strong coaching offer may now be in jeopardy as the organisation looks to make significant reductions in its L&D budget. How can coaching boss James prove its impact? James is responsible for coaching in his organisation. The business has built up its coaching offer over the past eight years. At first, it ‘tested the water’, employing a couple of external coaches who worked with a few executives. Over time this grew to include the majority of the top 5 per cent in the company as well as individuals identified as top talent in the succession plan. About three […]

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After my own heart

Continuing our series looking at coaching tools and techniques, Coaching at Work road-tests the HeartMath system 1 The tool What is it? The HeartMath system is a combination of tools and technology that helps people tune in to their “heart’s intelligence” to maximise health, balance and performance. These highly practical tools help clients access clearer thinking and experience the heart of who they are. When the signal from the heart to the brain is “coherent”, a smooth heart rhythm sends a clear, ordered signal to the brain. According to HeathMath’s providers, we are then able to access the intelligence that […]

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Toolbox – Revealing all

This column is aimed at managers who coach and at those who train them This issue: Adopting coaching as a management style – how to introduce your new approach to your team Managers who develop workplace coaching skills learn that they can’t simply provide answers. It implies that they need to ask the right questions at the right time, and to trust in the team to find their own answers. For many managers, used to providing the solution, this is a real challenge. There is also an impact on the team. The change in the manager’s behaviour and the new […]

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Welcome to the December 2011 issue of the newsletter

Welcome to the December 2011 issue of the newsletter It’s been a tough year for so many people over the last year and it’s been little wonder that stress has been the main reason for sickness absence here in the UK. We’re all part of the system and it’s hard to build up immunity in the current climate. Apparently when Sarah Dale, who presented at the British Psychological Society Special Group in Coaching Psychology’s (BPS SGCP) 3rd European Coaching Psychology conference in December, asked a group of 100 managers if any of them woke up at 4am with work worries, […]

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