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CROATIA: A LEGACY FOR YOUTH

A Croatian and UK partnership has developed a student mentoring programme in Croatia to increase internship opportunities in the workplace. Jane Rexworthy reports on a highly successful project   In September 2016, the European Bank for Reconstruction and Development (EBRD) partnered with the Croatian Employers’ Association (HUP) and UK-based skills and quality assurance experts, People 1st International, to develop an internship and mentoring programme for students in Croatia. In partnership with employers, this initiative was designed to open work internship opportunities for students. The project has yielded outstanding results, with more than 135 employers signing up to participate in the […]

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GUY’S AND ST THOMAS’ NHS FOUNDATION TRUST: CARING FOR CARERS – PART 1

Just over two years ago, Guy’s and St Thomas’ NHS Foundation Trust shared in this magazine how its internal coaching and mentoring service was improving patient care, among other benefits. In this series, we look at the Trust’s latest steps towards developing a coaching and mentoring culture. Part 1: background, updates on the internal service, and the online learning programme. Hannah Datema and Bhaveet Radia report   The NHS has experienced profound financial challenges in recent years, requiring staff to provide the best patient care possible with ever-tightening funding. In 2013, Guy’s and St Thomas’ NHS Foundation Trust decided to […]

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OUR EVER-CHANGING MOODS

Figure 1     While much quantitative research anchors the effectiveness of coaching in behaviour, a review of qualitative research highlights the importance of emotions too. Tünde Erdös shares her holistic model for working with a wider range of factors in coaching   Much current thinking on what constitutes good coaching practice assumes coaching is a simple, linear behavioural change intervention, even though in practice as coaches we know it’s much more complex. My systematic review of a wealth of qualitative research suggests not only that goal attainment is complicated but also that coaches often jeopardise the chances of effective […]

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TRIED AND TESTED: PASSPORT TO YOUR FUTURE

Greece-based Angelos Derlopa shares his PASSPORT method for establishing the coaching agreement and goal setting Over the past 10 years, I’ve introduced trainee coaches to several coaching models and tools. I’ve observed them practising and I’ve mentored and supervised them. I understand what helps them take their first steps into coaching. It can also lead them to their first mistakes. Setting goals in the coaching session is like teaching the alphabet to children. The Marshall Goldsmith mantra, “what got you here won’t get you there” (Goldsmith, 2007, p10) is applicable in this case too. Based on findings from neuroscience, positive psychology […]

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ROADTEST: GETTING TO KNOW ME – THE INSIGHTS DISCOVERY TOOL

  Figure 1 (top) and Figure 2 (bottom)     By Tim Dench and Petra Macdougald We roadtest the psychometric tool, Insights Discovery   What is it? At the very start of the self-awareness journey is Insights Discovery. A psychometric tool based on the psychology of Carl Jung, Insights Discovery is built to help people understand themselves, understand others, and make the most of the relationships that affect them in the workplace. The Insights Discovery methodology uses a simple and memorable four-colour model (see The Insights Wheel, Figure 1) to help people understand their style, their strengths and the value they […]

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HOW TO… COACH FOR RESILIENCE – PART 3

In this three part series, Jenny Campbell explores how to coach for resilience. Part 3: The ethics of resilience coaching   In this final article in our three-part series on resilience coaching, we examine ethics. While coaching is a reflexive ethical profession that strives for real integrity on behalf of clients, resilience coaching has a few additional ethical factors that must be considered. These factors fall into two broad categories: the potential vulnerability of your client, and your own understanding and experience of the implications of different resilience levels – for you as coach and for your client.   Your […]

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MENTORING: CRACKING THE CULTURAL CODE

How can we support mentoring relationships involving different national cultures? Lis Merrick reports   With the rise in global mentoring programmes comes issues associated with the norms, beliefs and behaviours of different national cultures and how these can impact mentors and mentees working cross-culturally. In same national culture relationships, there tends to be an expectation of similarity in values and world view. In mentor and mentee matches where cultures are different, there can be fears, biases and stereotypes about other races and ethnicities. The mentor needs to find a way to empathise with and understand their mentee’s personal life situation. […]

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RESEARCH MATTERS: USING COACHING FOR CONFLICT RESOLUTION

How could coaching help executives handle workplace conflict? Sarah Hughes and Claudia Filsinger-Mohun discuss relevant literature and the findings of Sarah’s recent action research study   Workplace conflict is common and can have substantial negative effects, both for individuals and organisations (Dijkstra et al, 2012). High levels of relationship conflict are associated with lower morale, lower productivity and higher staff turnover, all of which have an impact on organisational profitability. Jehn (1997) identified three categories of conflict: Task conflict (what should be done) Process conflict (how to do it) Relationship conflict (personality clash)   Some argue that a moderate level of task […]

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IT’S A FUNNY OLD WORLD

In this column, we provoke fresh thinking and round up some of the weird, wonderful, quirky, surprising – and shocking – stories out there   Hot desk, cold beer Remote workers have been making the most of coffee shops’ free Wi-Fi and power outlets for some time. Now pubs are trying to attract professionals and their laptops too. BrewDog in the UK is promising limitless coffee, printers, pens, paper and a pint as part of its DeskDog initiative, which has the tagline, “Hot desk, cold beer.” Remote workers can book desk space at BrewDog pubs in London, Sheffield and Edinburgh, […]

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