TROUBLESHOOTER: CONFLICT RESOLUTION

Friction within a team of healthcare consultants is being felt throughout the organisation. Can a team coaching intervention help heal the rift? THE ISSUE Marcus, the HR director in a healthcare organisation, is keen to find an intervention to reduce conflict in a team of consultants. The conflict has built up over a number of years, as two or three consultants have come into the team with a different skill set and more innovative approaches. There has been enthusiastic championing of innovative techniques and practices, with some positive impact on outcomes. However, as things have progressed, a surprising, persistent and deep […]

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