The emotional hijack – how do you coach a client to increase their emotional regulation and prevent them ‘shutting down’, asks Nicole Berg

If you’re like me, now and again you’ll have a client with whom you really, really enjoy working. (I count myself lucky as this happens more often than not.) Elinor (not her real name) is one of those clients; among other traits, she readily opens her life to me as her coach. Because of this, I was surprised when she...