A friendly and competent IT manager is popular with her staff. But feedback from higher level job interviews suggest a lack of gravitas. Can coaching help? The Issue Sheila is an experienced senior manager in an IT company. She is based in London, but is originally from the US. She is competent, experienced, warm and extremely approachable. Her style has served her well in building relationships with the people she manages. Over the past few months she has been applying for executive positions and has had three interviews. All were unsuccessful. The feedback...