Quality assured

Against the backdrop of sweeping changes in the NHS, clients are reporting increased ability to manage organisational change, among other benefits, according to ongoing evaluation, say Sue Mortlock and Alison Carter The UK’s National Health Service (NHS) has invested significantly in its executive coach register over the past seven years, in order to quality assure the external executive coaches it uses to coach its senior leaders. The rigorous recruitment to the register has been well-documented (Coaching at Work, vol 5, issue 1). What is less well-known is the work undertaken to evaluate the impact of the coaching this register undertakes. […]

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