Persistent and widespread poor self-confidence is proving a major problem for one consumer goods firm. Coaching has worked before, but the problem is creeping back. What next for its HR manager? Harry is a senior-level HR practitioner in a large, fast-moving consumer goods organisation. The business has an ongoing problem of low self-confidence among staff, marked by a wide range of unproductive attitudes, feelings and behaviours. When setbacks or failures occur, staff confidence often buckles, which becomes an insidious and challenging source of interference to effective performance and wellbeing....