Retail Therapy

Describes the important role that coaching plays within the John Lewis Partnership, explaining how the scheme was expanded from senior managers to section managers Karen Higginbottom The John Lewis Partnership (JLP). Imagine those three words and the first thing that springs to mind is the retail group’s unusual employee ownership structure, where employees are ‘partners’ in the business and all own it. But the group is also making a name for itself in terms of coaching. JLP is increasingly recognising that coaching is playing a pivotal role in developing the performance of its partners. And the initiatives are beginning to […]

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