Ricola is using coaching to drive success through top-down mindset change, keeping its caring culture but adding more daring. Lisa Collinson reports

  Ricola is a story of a family-run business made good. Founded in Laufen, Switzerland, in 1930, the company grew around the production of ‘speciality candy’. Driven by a founder, Emil Richterich, who was fascinated by the healing properties of herbs and other plants, in 1940 the brand developed its iconic 13-herb mixture cough drop, which is today exported to more than 45 countries worldwide, along...