RESEARCH MATTERS: THE RULES OF AND RESPONSES TO EMOTIONAL LABOUR
How are coaches meant to present themselves and behave?
Rob Kemp explores the theme of emotional labour in coaching
Despite many years of research into ‘emotional labour’ in many sectors and roles, no studies had yet addressed what this is for coaches. It was for this reason, and because of the potentially negative outcomes seen in other fields, that I wanted to explore emotional labour in the coaching context.
Coaching is sometimes portrayed as a universally positive experience but emergent research tells us there can be undesirable outcomes...
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