Compassion is at the heart of a helpful feedback conversation: research presented at Coaching at Work’s annual conference on 5 July in London

By Ros Soulsby

  Despite designing an ‘immaculate’ competency system for an organisation Lise Lewis found that things remained as bad as before, including emotionally damaging behaviour when giving feedback, prompting her to research a different approach with compassion at its heart. In her session at Coaching at Work’s...