The telecom industry is hugely competitive and the margin for error small. TalkTalk knew it needed to develop the right culture to stay ahead of the game, so now coaching is available for every employee, say Wendy Wilson and Dr Carmelina Lawton-Smith Traditionally, coaching has been reserved for senior executives (Walker-Fraser, 2011)1, but within TalkTalk Telecom Group, coaching is now available to all employees regardless of seniority, and it is resulting in significant benefits. TalkTalk operates in a highly competitive, technologically driven and rapidly changing market in the UK. In recent years, it has experienced high levels of expansion and […]

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