A new appraisal system for internal coach-mentors is helping the London Deanery ensure it offers a quality assured service, as well as developmental opportunities for individual coach-mentors, reports Sue Morrison. The importance of self-management, supervision and mentoring of internal coaches was noted recently in this magazine by Sara Hope who wrote “when someone is part of the same system in which they coach, self-management is critical for success”. Here, I build on this theme, looking at how an organisation has a role in managing itself. I describe how we set up a new appraisal...