Hurry up and wait

Katharine St John-Brooks Internal coaches face a dearth of clients because of poor process management. The good news is that it’s easy to put right. Do internal coaches have enough to do? In the course of researching my new book on internal coaching, I came across an unexpected phenomenon – frustrated internal coaches who were ‘all dressed up with nowhere to go’. They had completed their training and were fired up, ready to start work with coaching clients – except they had none. Or, they had had a few when the scheme started, but demand had petered out. I first became aware...

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