Manager-as-Coach: Avoiding the opposite of what’s wrong
This column offers practical help for line managers coaching their own staff.
Avoiding the opposite of what’s wrong
As a manager, I get to hear a lot about what’s wrong – with our customers, offices, printer, mailing service and even sometimes our people. And, of course, it’s my job to get something done about it. As a manager/coach, I often use a coaching style to start addressing these issues. Here’s an idea that could save lots of time and stress:
“What’s wanted is not the opposite of what’s wrong”
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