This column offers practical help for line managers coaching their own staff. This issue: Avoiding the opposite of what’s wrong As a manager, I get to hear a lot about what’s wrong – with our customers, offices, printer, mailing service and even sometimes our people. And, of course, it’s my job to get something done about it. As a manager/coach, I often use a coaching style to start addressing these issues. Here’s an idea that could save lots of time and stress: “What’s wanted is not the opposite of what’s wrong” It’s...