How to…be a coach and a mediator

There is common ground between coaching and mediation, and coaches may be asked to break an impasse in a dispute. Suggests ways to do this
Jackie Keddy and Clive Johnson
Recent research suggest that UK businesses spend nearly £40 billion a year resolving conflicts. Coaches – with their mix of objectivity, impartiality and incisive questioning and listening skills – are well placed to help facilitate conflict resolution...

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