How to…be a coach and a mediator

There is common ground between coaching and mediation, and coaches may be asked to break an impasse in a dispute. Suggests ways to do this Jackie Keddy and Clive Johnson Recent research suggest that UK businesses spend nearly £40 billion a year resolving conflicts. Coaches – with their mix of objectivity, impartiality and incisive questioning and listening skills – are well placed to help facilitate conflict resolution (CR). But although coaching can play a powerful role both in stemming an emerging dispute and in formal mediation, it can also prove inappropriate or ineffectual. However, coaches may well find themselves being asked […]

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