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Explains how BT revamped its executive coaching scheme. Describes the problems faced and the progress made to date Colin Cottell EXECUTIVE COACHINGWhen a review showed across-the-board failings in how BT coached its executives, the company responded swiftly with a centralised coaching programme – and it’s getting results Last year, executive coaching at telecoms giant BT stood at the crossroads after an internal review revealed serious failings in the operation of its preferred supplier list. For Andy Binns, BT’s head of learning and development, the review made for unhappy reading. “There were a lot of external coaches doing business with BT, […]

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