Who’s your client?

Poses the question “who is the client?” by using a hypothetical situation. In fact both the organisation and the coachee are the client Setting up a viable operating ‘contract’ is a crucial part of the coaching process. But how do you manage the fact that both the organisation and the person you are coaching are your ‘clients’? A coach was asked by a director to work with one of his managers (‘John’). Members of John’s team had complained that they were not listened to or included in decisions. The director did not want feedback, just an improvement in John’s behaviour. […]

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