Behind the lines

Explains how Tube Lines has developed a leadership coaching programme to help it implement its performance and delivery-based culture. Many of the benefits are measurable Kate Hilpern When Tube Lines wanted to empower its staff and create a performance and delivery-based culture it turned to coaching for support Any according to the Londoner who uses the tube to travel to work will tell you how annoying it is when the trains are delayed. For Tube Lines, the company that is rewarded and penalised performance of the Jubilee, Northern and Piccadilly lines, it’s more than annoying – it’s literally money down […]

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