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How do we build resiliency in our clients, pondered
Phillip Tyler, Wisdom in Words (US)? Recently, a friend left a position that they had worked hard to change. It left me thinking about the greatest change they had made. That change was creating a team that, ironically, were equipped to deal with unexpected change(s).
They were, in effect, resilient.
Dr Geoffrey Norris (UK) concurred,...
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