Book Title The Emotional Intelligence Pocketbook Author Margaret Chapman Publisher Management Pocketbooks ISBN 978 19066 1042 5 Usefulness 5/5 This little pocket book, now in its second edition, has managed to pull together all the information, tips and strategies that anyone who wants to understand emotional intelligence – and use it with clients – needs to know. Margaret Chapman certainly knows her stuff. What’s more, she has managed to condense her knowledge in an easy to understand way. The book outlines five steps to EQ: self-awareness, emotion management, self-motivation, relationship management and emotion coaching. It also looks at assessing and […]

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