By Liz Hall Many external coaches still forget who is paying their fees, according to Ernst & Young partner, transaction advisory services, and internal coach, Ian Paterson. "This is a cry for help - keep focused on the client organisation; it's not the individual who is paying the fees. Some people forget that and don't give us feedback, which I find disappointing." The professional services giant is looking at the relationship between internal and external coaches and is keen to step up delivery by the latter. ROI is a challenge for the 7,000-strong business,...

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