The NHS Institute for Innovation and Improvement (NHSII) struggled initially to persuade coaches to take up its free coaching supervision offer. Take-up proved patchy because lots of coaches did not appreciate how it might inform their development. They preferred face-to-face supervision, delegates heard. The NHSII’s new internal coach supervision strategy sees supervision offered through regional sets and by phone, inter alia. “Interestingly, we had some real challenges despite the supervision being available at no cost. Success and take-up was hugely variable. People would give...