YOUR CALL

The telecom industry is hugely competitive and the margin for error small. TalkTalk knew it needed to develop the right culture to stay ahead of the game, so now coaching is available for every employee, say Wendy Wilson and Dr Carmelina Lawton-Smith Traditionally,...

GAINFUL EMPLOYMENT

The cost of securing a new hire can be substantial, and with 40 per cent of those hires failing, is it time to consider on-boarding coaching? Pacifica Goddard examines the ‘next big thing’ in the coaching profession On-boarding coaching, sometimes referred to as ‘the...

CAT AMONG THE PIGEONS

Liz Hall talks to mentoring expert, Bob Garvey, professor of business education at York St John Business School, former school teacher and full-time dad, and 2014 winner of the Coaching at Work ‘Lifetime Achievement in Mentoring Award’ When I interviewed Bob Garvey in...

SUNSHINE ON A RAINY DAY

An interim management role has thrown up some problems for a talented and committed employee, who until now has been overlooked for promotion. She feels negative and undervalued despite her considerable skills. What is her next move?  Ava is hugely valued in her...