Posts

RIPPLE EFFECT

How did a single coaching initiative at the NHS, with only modest support, lead to shifts in management thinking, enhanced leadership capability and a reassessment of customer-facing practices? Mark McKergow, Antoinette Oglethorpe and Justine Faulkner report Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is one of the UK’s largest, most widely spread, mental health providers. With well over 4,000 staff, 16 inpatient and more than 100 community-based sites, AWP faces plenty of management challenges.In 2008, the Trust commissioned the Centre for Solutions Focus at Work (sfwork) to develop a coaching culture among senior and middle managers. The Trust liked the solution-focused […]

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Burditt Lecture winners offer ‘profound learning’

The Burditt Lectures announced the winning entries at its first awards ceremony at London’s BFI Southbank. Liz Hall reviews the two standout submissions Humility, soul-searching, deep care for the client and profound learning for both client and coach were there in spades in the two winning submissions at the first Burditt Lectures. At a ceremony to launch the awards at the BFI in London’s Southbank, Jenny Campbell was awarded first prize and Miranda Rock second prize. Peter Burditt, whose brainchild the awards were, donated the money, and the event was hosted by the Academy of Executive Coaching (AoEC). “We were […]

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AWP creates coaching by stealth

COACHING AT WORK COACHING AND MENTORING AT WORK: BEYOND FRONTIERS CONFERENCE, LONDON, 23 NOVEMBER By Jane Campion Many deem top-level support essential if change programmes are to stick, but for Avon & Wiltshire Mental Health Partnership (AWP) NHS Trust, not having the board on board proved an advantage. A community of solution-focused (SF) managers and leaders has been created by stealth at AWP in the past three years. “We called it guerrilla coaching. Coaches working with non-SF people would simply reframe the coaching as a solutions tool, and when it worked they passed the techniques on,” said Justine Faulkner, deputy […]

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Positive vibes give clients the dopamine they need to solve complex tasks

CONFERENCE ROUNDUP: INTERNATIONAL COACH FEDERATION UK NEUROSCIENCE CONFERENCE, LONDON, 16 NOVEMBER 2011 By Varya Shaw Essential coaching tasks include activating the prefrontal cortex (PFC), recognising that learning is hard at first, and developing a relaxed state in clients, according to Christopher Samsa, a director at Results Coaching Systems. True learning requires the engagement of the PFC, which we use to work out complex sums and read facial expressions, said Samsa. “What we should be doing as coaches is asking questions of clients that activate their PFC to find an answer.” He cited Professor Robert Winston, a doctor and TV presenter, […]

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Making good

What are the roles of coaching and mentoring in addressing the biggest challenges of the 21st century? In this three-part series, Neil Scotton and Alister Scott explore possible answers, drawing on interviews carried out in three camps. They reveal important issues for consideration – both a shadow side and a light side. Part one: People actively making good things happen It was summer in Madrid, and the 2011 International Coach Federation (ICF) European conference was discussing the economic, social and environmental crises facing us. Things obviously needed to change. One question shared by many as they left was: “OK, I […]

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TroubleShooter – Cutting your losses?

A company’s strong coaching offer may now be in jeopardy as the organisation looks to make significant reductions in its L&D budget. How can coaching boss James prove its impact? James is responsible for coaching in his organisation. The business has built up its coaching offer over the past eight years. At first, it ‘tested the water’, employing a couple of external coaches who worked with a few executives. Over time this grew to include the majority of the top 5 per cent in the company as well as individuals identified as top talent in the succession plan. About three […]

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Welcome to the December 2011 issue of the newsletter

Welcome to the December 2011 issue of the newsletter It’s been a tough year for so many people over the last year and it’s been little wonder that stress has been the main reason for sickness absence here in the UK. We’re all part of the system and it’s hard to build up immunity in the current climate. Apparently when Sarah Dale, who presented at the British Psychological Society Special Group in Coaching Psychology’s (BPS SGCP) 3rd European Coaching Psychology conference in December, asked a group of 100 managers if any of them woke up at 4am with work worries, […]

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Science project

Imperial College is proving its commitment to learning and development by making coaching available to all of its employees. Judy Barnett, head of the Coaching Academy, reveals the business case that made it happen As one of the world’s highest ranked universities1, it is perhaps unsurprising that science-based institution Imperial College London is expressing its commitment to learning and development by offering coaching to staff at all levels and across all job roles. But before its Imperial Coaching Academy was launched in 2009, most of the coaching was done by external coaches and, because of the cost, it tended to […]

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How to… Coach creative people

By JANET EVANS Creativity is a fragile talent, and one that requires careful nurturing. Yet the TV and film industries in which it is needed are inhospitable settings. Fast-paced and highly commercial, they are more likely to produce burnout than bright ideas. How can coaching help the creative personality make the most of their skills? OVER THE PAST FEW years I have coached a number of clients working in film and television, ranging from ‘pure’ creatives (writers, directors), and ‘creative’ executives (producers, commissioning editors), to ‘straight’ executives. Common themes have emerged from these sessions that have led me to explore […]

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Bullying tactics

Bullying at work isn’t something to be ‘got rid of’. It’s more complex – and messy – than that. And coaches are in a unique position to tackle these damaging situations that emerge from people’s inner worlds, says Varya Shaw After the News of the World shut last July, amid revelations of phone hacking, the paper’s difficulties were linked to bullying. The suggestion was that a culture of intimidation made it impossible for anyone working there to speak up against the illegal practice. The destruction of this 168-year-old institution shows just how corrosive bullying can be. Bullying in the workplace […]

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