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COACHING AT WORK CONFERENCE, 3 JULY, 2019 – THE EARTHQUAKE, THE CHASM AND THE PUZZLE

By Nicole Berg I overheard a conversation today between a cyclist and a motorist – the latter was a worker for a social housing provider. The cyclist’s path took him up to the window of the company van, and he motioned to get the driver’s attention. The cyclist asked the driver if he could please […]

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COMPASSION IS AT THE HEART OF A HELPFUL FEEDBACK CONVERSATION: COACHING AT WORK CONFERENCE 2017

Compassion is at the heart of a helpful feedback conversation: research presented at Coaching at Work’s annual conference on 5 July in London By Ros Soulsby   Despite designing an ‘immaculate’ competency system for an organisation Lise Lewis found that things remained as bad as before, including emotionally damaging behaviour when giving feedback, prompting her […]

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