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Right on time

Right on time

Diana Hogbin-Mills is instilling a coaching culture at Network Rail that is collaborative, challenging, accountable and customer-driven. Her aim is to have everyone capable of being coach-like; her goal to make the railway operator safer and more inclusive

Changing the culture in an organisation as large as Network Rail, which employs 34,000, is no mean feat. But it is one Diana Hogbin-Mills is helping to achieve.

The head of talent and executive development, who joined in February 2012, is playing a key role in bringing about a gradual shift from the traditional male-dominated, more directive culture, to one in which employees are becoming ‘coach-like’.

Of course, whenever the organisation gets it wrong, the press is quick to pounce. It was recently splashed across the headlines after being fined for failing to meet punctuality targets. But it has shown itself willing to address its mistakes.

Network Rail also hit the headlines in July when the Transport Salaried Staffs Association launched an equal pay claim, the largest in its history. The claim involves 30 women, but could cover 3,000 if the case is won, according to the union.

Whatever the outcome, Hogbin-Mills stresses that diversity is higher than ever on the agenda, and that now is a really good time for women to join the organisation, especially those interested in engineering and technology.

She acknowledges that Network Rail may not immediately come to mind when thinking about companies contributing to the UK’s economy.

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