TroubleShooter – back seat driver

A hotel receptionist, promoted to management, is finding it hard to lead his team when he has no training or experience. A potentially great leader lies within – can coaching release him? A year ago, Johan was promoted from receptionist to reception manager at a small boutique hotel. He has recently taken part in a […]

Wake-up call

A local authority finance director wants a coaching programme for his reports. He is keen on the process and feels his team would benefit, but is unaware of how negative they are feeling Paul is a lively, ambitious 50-year-old finance director in a metropolitan local authority. He has just come to the end of a […]

A hard act to follow

A highly capable technology manager has the heads but not the hearts of his staff. He does not empathise and knows little about them. Can coaching bring some engagement to both sides? John is new in his role as head of technology. Though capable technically, his CEO says he’s not “getting the results from his […]

Don’t stop me now

Cutbacks mean a top academic must re-apply for a post on his reduced team. His messy appearance gives a poor impression yet he sees his boss as the problem. Should the coach redirect him? A colleague who knows you specialise in career coaching has recommended you to a senior academic in a leading university. The […]

Big fish, new pond

A decision to keep only the ‘safe’ members of a sales force has coincided with an upsurge in new business. Can coaching take them out of their comfort zone – and into new ways of selling? Valerie is sales director of a large manufacturer. The difficult economic climate has led to a decision to reduce […]