Directly conveying observations in sessions helps the team coach understand the situation – and the team confront their problems

by Georgina Woudstra

  When Peter arrives for the session the team seems distracted. Sue, Sheila and Mandar are gathered round the coffee station, deep in conversation. Tom, their hard-working boss and team leader, is hunched over his laptop, engrossed in emails. Finance director, Guy, is nowhere...

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