TROUBLESHOOTER: OUT WITH THE OLD

A team lead wants to implement a culture change for her overworked staff. The previous lead, now part of the team, is lessening her impact. Her next step?
 

The issue

Suzanne has recently been appointed director of a large team in a financial services organisation. She was initially appointed as an interim when the previous director, Steve, went on stress-related sick leave. Steve has returned after nine months’...

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