Nicolas Ceasar (PCC), reports on an award-winning internal coaching initiative at NatWest bank

It’s a crisp autumnal day in early October 2019 and we’ve been invited to take part in a panel interview in the City of London. The bank I work for has been shortlisted for a coaching award with the Training Journal. The interview is in the Shard on the 11th of its 87 glass and steel-clad floors and as we sit down one can’t help but notice the breath-taking view as floor to ceiling glass frames the iconic square mile....

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