How could coaching help executives handle workplace conflict? Sarah Hughes and Claudia Filsinger-Mohun discuss relevant literature and the findings of Sarah’s recent action research study

  Workplace conflict is common and can have substantial negative effects, both for individuals and organisations (Dijkstra et al, 2012). High levels of relationship conflict are associated with lower morale, lower productivity and higher staff turnover, all of which have an impact on organisational profitability. Jehn (1997)...

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