Engagement surveys can give an inaccurate measure of true engagement – many staff who seem engaged are not at all, according to research by Ashridge Executive Education, Engage For Success and Oracle.

Engaging employees is still proving to be challenging, finds the research. Only a quarter (25%) of teams were engaged while almost a third (32%) were actively disengaged. There are four engagement types, according to the research. Teams in the ‘zone of disengagement’ were found to be inward-looking, prone to high levels of mistrust and...