Embedding coaching in Legal & General’s talent development programme has improved retention, employee engagement and performance. Legal & General created the Step Forward programme in response to a perceived lack of development opportunities for staff at lower grades. The programme, which focuses on supporting a coaching culture, has become embedded in the organisation and is now oversubscribed. Managers at all levels are involved as either mentors, coaches, project buddies, delivering parts of the programme or through encouraging their own team members to sign up. Staff retention and promotion of attendees have also increased and the programme is contributing to a […]

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