OPINION: THE REAL BUSINESS OF COACHING – CUT YOUR CLOTH TO FIT YOUR STYLE

Tailor the diagnostic ‘sales’ process to work for you and your clients, says Ginny Baillie. It will give you everything you need to contract successfully You’ve seen a suit on someone else and you really like it. You decide to buy one for yourself. The first time you wear it you realise it doesn’t look quite the same on you. You still like it, but you need to make changes. So you accessorise it differently, you shorten the legs, you customise the lapels – you make it your own – and then you love it. I want you to do […]

TROUBLESHOOTER: CAUGHT UP IN THE PAST

A well-known business suffers from high staff turnover and a stagnating culture. The HR director cannot tell why. Could coaching surface the influencing issues? The Issue Simon is the managing director of a mid-sized business with around 500 employees. He is 18 months into the role. Although his business has a globally recognised brand, and some good products, he feels that the business has become stagnant – both in terms of its culture and its sales performance. There is a problem with low morale among the staff, which is manifest in a steady revolving door of people exiting and joining […]

THE ONE THAT GOT AWAY. A PROFILE OF MARGARET CHAPMAN-CLARKE

Occupational psychologist, coach and supervisor, Margaret Chapman-Clarke’s love of learning has kept her one step ahead of the game, she tells Liz Hall   Margaret Chapman-Clarke has been described as a ‘quiet mover and shaker’. She’s often behind the scenes, observing, researching, integrating and, yes, shaking things up with insightful questions and innovations. A former HR director, Margaret’s an occupational psychologist, coach and coaching supervisor, and a prolific author and speaker in fields including emotional intelligence (EI), and now mindfulness and compassion. One client, Sarah Kivlin, organisation development lead – Talent Team, Group Human Resources at Cambridge Assessment, describes Margaret […]

FIRST PERSON: NATIONAL GRID CASE STUDY

Coaching is boosting performance and employee engagement at National Grid. Craig Rollason reports My first awareness of coaching was some 20 years ago, when my employer at that time introduced “coaching for excellence”, a two-day course based on the GROW model run by internally trained coaches. I really liked the concept – introducing a different type of conversation to normal struck a chord with me. At that time, coaching didn’t gain traction and despite the investment, it didn’t hold. On reflection, neither the organisation nor I was ready for it. As part of the course, I received a handy small […]

VIRTUAL REALITY

Adapt to our digital world… or it’s the end for traditional coaches and mentors By Andrew Jackson, Tammy Tawadros and David Tinker The digitalisation of our culture and our psyches provides new challenges for coaches and mentors, who must re-think traditional practices or face a bleak future. Our always-on society and the digitalisation of most aspects of our lives mean we live in a state known as ‘cyberbeing’. Millennials and centennials certainly feel a need to be constantly accessible and connected. The rise of e-learning and e-coaching is revealed in the CIPD’s Learning and Development 2015 report, which states that […]

RISING FORTUNES

China’s coaching market is becoming increasingly sophisticated and competitive, writes Wang Fangqing, in Shanghai   Professional coaching in China is starting to move into the mainstream, with the intervention increasingly welcomed into businesses, whether foreign or locally owned. The Shanghai operation of the International Coach Federation (ICF) witnessed a surge in coaching activities within mainland China’s most important commercial centre last year. Most months, it invited an internationally recognised coach to give a speech to enthusiastic Chinese local audiences. Among these speakers were Leda Turai Petrauskiene, a Lithuanian master certified coach (MCC; by ICF credentialling), and Marilyn O’Hearne, also an […]

ROI: A WASTE OF OUR TIME?

ROI in executive coaching? For the sake of our profession, let’s stop using it, says Willem Jan Hofmans There is a lack of empirical evidence that coaching delivers the desired results, according to much of the academic literature, prompting me to focus my research for my Doctorate in Business Administration (DBA) on the efficacy of executive/leadership coaching. My conclusions included that ROI evaluations are not only a waste of time, but potentially damaging to the profession, leading me to develop an alternative evaluation framework, which I outline here.   Existing research There are few empirical studies which link leadership coaching […]

TOOLBOX: ROADTEST – LET’S GET YOU MOTIVATED

This issue we roadtest the profiling tool, Motivational Maps By Carole Gaskell What is it? Motivational Maps® is a profiling tool based on more than 10 years’ research by motivational expert, James Sale. It enables people to understand what motivates them, measuring motivation on three levels: individual, team and across the organisation. It offers leaders insights to help them align people’s individual motivators with their team drivers and organisation’s values. Until now, many organisations have struggled to accurately measure motivation. Neuroscience shows that motivation is the root cause of engagement and behaviour so success at work is strongly determined by whether […]

TRIED AND TESTED: BUILDING A STRONG COACHING STRATEGY

Jenny Bird and Sarah Gornall share their tried and tested framework for successful corporate contracting of coaching It’s clear that many organisations have coaching interventions underway without a coherent framework of standards and delivery. We know (and you probably do too) many leaders of HR or L&D functions who walk into a new role, only to discover that coaching is happening piecemeal across the organisation, unmonitored, uncoordinated and unfocused. People aspire to creating a coaching culture. However, without a framework of processes and a shared understanding, there is little likelihood of success. We’ve developed a framework* to help organisations have a […]

HOW TO… COACH THE BOARD

Directors and CEOs in highly regulated environments are under intense pressure to succeed. Specialised coaching is required at board level for a productive relationship By Judith Nicol While the broad objective of improving effectiveness may be the same, coaching the board, as individuals or collectively, is different from working with executives further down the management hierarchy. For a start, board members in today’s business environment are arguably under more pressure than many other executives, especially if the organisation operates in a regulated sector. We demand ever higher levels of governance, transparency and accountability from boards, played out in a 24/7 […]