Impact, strategy and execution were key to the electricity distribution network operator’s coaching philosophy, transforming organisational performance into a behaviour not a task By Liz Hall A coaching-centred transformation programme has seen employee engagement scores double and leadership scores increase by 74 per cent, as well as landing Electricity North West (ENWL) the coveted UK ICF Prism Award this year. The success of the programme, which has also boosted already strong customer service scores, is down to factors including the combination...