EMCC UK annual conference, York, 21 October 2015

By Sarah Dale

Wrightington, Wigan and Leigh NHS Foundation Trust has seen staff satisfaction rise and communication among managers improve, following the introduction of a coaching programme, Sarah Montgomery and Becci Martin told delegates.

Sarah Montgomery, the Trust’s learning and development manager, had begun her coaching journey when she attended a coaching programme delivered by North West Employers. Here, she started to recognise the value and importance of coaching, not only for managers and staff in the NHS, but also for coaching conversations with patients and service users.

A few years later, when Montgomery joined the Trust, a strong case for coaching was developed as the senior leaders in the organisation felt staff and patients had answers to some of the challenges facing NHS organisations.

Montgomery has been working with Becci Martin of Boo Consulting, to develop a coaching and development programme within the Trust around the nine dimensions of the NHS’s Healthcare Leadership Model.

Their coaching approach includes work around coaching mindsets, skills and opportunities with a clear eye on ultimately improving service delivery.

The programme offers different levels of training and accreditation – level 5 or 7 of the Chartered Management Institute coaching and mentoring qualifications.

In an engaging presentation, Montgomery and Martin encouraged delegates to try out one of the energising exercises they had used with senior clinicians and managers at the launch of the programme.

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