VIEWPOINT: THE RISE OF THE MACHINES

As robotic process automation grows, people management will become even more important says Neil Bentley, chief knowledge officer, ActiveOps By Neil Bentley   No longer the preserve of science fiction, the impact of robots in the workplace has been subjected to intense debate in recent months, with a new study by the Oxford Martin School at the University of Oxford and accountancy firm Deloitte (http://bit.ly/1mj2qSJ) warning that more than a third of jobs risk being lost to automation over the next 10-20 years. From screen classics, such as Blade Runner and Ex Machina, to the thought-provoking TV series Humans, a […]

REFLECTIONS: WHO ARE YOU – REALLY?

Clients can become so embroiled in their work that they lose their identity. Coaching can guide them back to being whole, integrated beings again By Lindsay Wittenberg   I’m intrigued by how the question of how the coaching client’s identity – or more accurately, identities – is manifested in the coaching encounter. For some leaders, coming to greater clarity about, and acceptance of, who they really are (and the learning that this more than anything will impact their effectiveness) is a significant challenge. It’s closely connected to the challenge of managing how they show up at work. Organisational cultures demand […]

THREE MINUTES TO MIDNIGHT: LET’S WORK OUR QUIET MAGIC

As coaching begin to change the organisational narrative, businesses are starting to see themselves as part of an evolving – and flourishing – system By Alister Scott and Neil Scotton   “Many coaches are organisational refugees.” One of many suitably provocative statements Prof Peter Hawkins delivered at the ICF Advance 2015: Science of Coaching conference in London on 17-19 September. There is a truth here that many external coaches joined the profession through desire (or frustration) for something they couldn’t find in ‘normal’ organisational life. There are many examples of staff going through coach training, finding themselves asking deep questions […]

TROUBLESHOOTER: AM I THE ONE YOU NEED?

If the client’s situation changes, should the coach change too? Mark feels he now has little to offer his client; she, however, disagrees. What should they do?   The Issue Mark has been working with Catriona for nearly two years. He was approached by the HR director to support Catriona in building her influencing skills as she transitioned into a more senior role. The role involved supporting the EMEA region, while overseeing the integration of two new acquisitions. She did not have a dedicated team or operational resource, so her ability to build relationships and influence through collaboration was key. […]

NEW MOVES: A PROFILE OF LOUISE BUCKLE, LEAD COACH, KPMG

Lead coach at KPMG in the UK and this magazine’s Internal Coaching Champion 2015, Louise Buckle is never far from the spotlight. She tells Liz Hall how her internal coaching initiatives are bringing about huge shifts in the accountancy giant’s business culture   By Liz Hall   Even if you don’t know Louise Buckle, head of partner learning, development and coaching at KPMG in the UK, she may look familiar. Perhaps from her TV appearance in 2008 – she and her husband and fellow coach Peter Melrose were helped to find a London residence and a rural Wiltshire home in Season […]

WHEN THE POLICE COME KNOCKING

By Eve Turner and Declan Woods   A coaching dilemma Imagine this happening to you. You are an independent coach who does some associate work, and you previously worked with a client as an associate around issues such as interpersonal skills, handling conflict and confidence. The coaching sessions were completed several months ago and you are aware that the client has had other support. You’re surprised when, out of the blue, you get a call from the police. They say the client you’d coached has made an allegation against another person which could result in prosecution. The police want to […]

CONVERSATION STOPPER

How do language differences affect trust in multinational teams and what can we do about it? Professional development coach and facilitator, Anne Wolff, shares her research   Multinational teams (MNTs) are increasingly common in corporate life. Whether through mergers or a global HR system, they attract superior talent from around the world. Cultural differences play an important role in the working life of MNTs and have been well-researched. But language, a facet of culture, is often ignored. By mandating a single corporate language (usually English), the language problem will be solved, right? Well, no, not necessarily. In research I recently […]

SWAROVSKI: A SHINING EXAMPLE

When mentoring is used at individual, team and organisational levels its true potential is realised. Swarovski explains how its initiative is building a sense of community right across the global organisation By Emily Cosgrove   Over the past two years the internal mentoring initiative at crystal producer Swarovski has grown from the seeds of an idea into a global programme branching across Europe and Asia Pacific, and soon to launch in North America. However, just as the 30,000-strong organisation still retains a firm sense of its heritage (the three family members on the executive board are directly linked to Daniel […]

WAKE UP TO WELLNESS

From wellness to illness and back through recovery, coaching has a huge role to play in keeping employees fit for work. Yet both coaches and coaching buyers seem to have a blind spot around well-being, says Anthony Eldridge-Rogers   The coaching profession has a blind spot: our relationship to and integration with human health. Wellness is not a new topic. The media has been talking about it a lot in recent years and it is one of the fastest growing sectors in the world. However, some important issues stand out: coaches, mostly, haven’t cottoned on to the potential of this […]

TOOLBOX: THE NINE WORDS PROCESS

Margaret Chapman-Clarke shares how to harness the ‘place of zero’ to release coach and client creativity by using the Nine Words process   Mason de Chochor describes our “place of zero”1 as a particular type of consciousness where, as coaches, we develop an expanded level of awareness in order to “get out of our own way”. To develop and transform others, he says, we first need to journey into ourselves, to become “conscious change agents”. De Chocor’s work is all about helping people focus on the “right stuff” in a world characterised by a “malignant malaise”. This collective mindset of […]