By Liz Hall and Rachel Ellison

All leaders have resilience, but in times of high, relentless pressure, they may lose access to it, and it’s not about bouncing back, said Carole Pemberton in her keynote at the conference. Pemberton, who researched resilience for her PhD, said resilience is not “coping and clinging on”, nor is it “bounce back”. Rather, resilience is like a Slinky toy; it extends and stretches over a challenging step, then springs forward, gathering itself together again. “Resilience is not bounce back, but bounce...