WHAT YOU’RE SAYING ONLINE

Coaching at Work’s LinkedIn group now has more than 34,000 members and is very active. Why not join us? http://linkd.in/XCvQjc –How do you coach a team member who makes mountains out of molehills, wondered Ngozi Penson (New Zealand)? Michael Haro (US) suggested simply listening until he gets near the top of the mountain. “When he takes a breath, say, ‘That’s interesting’. If he continues, wait until the next breath, and again say: ‘That’s interesting’.Eventually, he will ask you: ‘What’s so interesting?’ He is now listening. You have five to ten seconds to respond. Now ask him: ‘What do you think […]

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