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--How do you coach a team member who makes mountains out of molehills, wondered Ngozi Penson (New Zealand)?
Michael Haro (US)
suggested simply listening until he gets near the top of the mountain. “When he takes a breath, say, ‘That’s interesting’. If he continues, wait until the next breath, and again say: ‘That’s interesting’.Eventually, he will ask you: ‘What’s so...
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