Start small, keep it simple, harvest the learning for the organisation, and offer extensive support to internal coaches,advises Sue Mortlock as she reflects on her seven years leading the UK’s National Health Service’s (NHS) national coaching initiative   I spoke recently at a coaching conference, where a delegate commented on how difficult it felt to start the journey to build internal coaching capacity, particularly with such well-documented exemplar practice often cited at such events. This made me reflect on my own experience and consider the pivotal moments...

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